Ticsus Ticket Support System

Untouched PHP Script Ticsus Ticket Support System v1.0

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Développeur
DevelCoders
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A Customer Ticket Support System

Features​

  • Multi Language Support
    • English
    • French
    • Spanish
    • Russian
    • German
    • Portuguese
    • Turkish
  • Ticket summary dashboard (Opened, Resolved and Closed ticket counts for total and day)
  • Ticket creation with attachment
  • Ticket Answering, Listing
  • Email notification
  • Ticket Subject, Priority and Status Management
  • FAQ (Frequently Asked Questions) Page

Installation​

Instructions:

  • Uploads files in App directory into your host.
  • Import my_ci.sql file into your mysql server.
  • Create a file named as .env as a copy of .env.example with valid values in root directory.
  • Give folder permissions(777) to session, uploads, logsfolders in root directory.
    • cd < your_app_directory >
    • chmod -R sessions 0777
    • chmod -R uploads 0777
    • chmod -R logs 0777
Server Requirements:

  • PHP 5.6+
  • MYSQL 5.4+
  • Nginx or Apache as a webserver
.env Variables:

NGINX_HTTP_PORT
Optional, needs if you use docker

NGINX_HTTPS_PORT
Optional, needs if you use docker

PHP_PORT
Optional, needs if you use docker

MYSQL_HOST
Mysql hostname.

MYSQL_PORT
Mysql Port.

MYSQL_DATABASE_NAME
Mysql database name.

MYSQL_USER
Mysql user name.

MYSQL_PASSWORD
Mysql password.

MYSQL_ROOT_PASSWORD
Mysql root user password.

SMTP_HOST
Smtp hostname to send mail to clients

SMTP_PORT
SMTP port.

SMTP_USER
Smtp username

SMTP_PASS
SMTP password
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