Mobijet is a Customer Support & Agents Management App. Mobijet App Supports wide range of features like Realtime communication between Agents & Clients, Agents & Agents Chats , calls. On the top of that Everything is monitored by Admin. Even if admin is not available to monitor at any particular time, the App records the activity as long the admin sets and later admin can review the activity All at once.
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USER APP FEATURES LIST
Agents & Customer Login
![Bouton de contrôle :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
Separate Interface for Customer & Agents (also Dept. Manager & Second Admin)
![Bouton de contrôle :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
Show Email OR Phone login option based on the Authentication type set by Admin
![Bouton de contrôle :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
Customer can Login / Register New account using Phone / Email
![Bouton de contrôle :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
Agents can Login / Register New account using Phone / Email
![Bouton de contrôle :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
Verify Phone number using OTP
![Bouton de contrôle :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
Forgot Password / Send Reset Link in email
![Bouton de contrôle :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
Login & registration can be Enabled / Disabled by Admin
![Bouton de contrôle :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
Approve New account after Admin Verification (On/Off)
![Bouton de contrôle :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
Single Device Login at a time
![Bouton de contrôle :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
Save Current Device Details in server
![Bouton de contrôle :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
Notify Admin on New user join
Customer Support Ticket / Chat
![Bouton de contrôle :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
Auto-create Support Ticket on New Customer joined (On/Off)
![Bouton de contrôle :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
Customer can create support ticket by selecting Department
![Bouton de contrôle :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
Automatically Assign the Departments Agents in Support Ticket
![Bouton de contrôle :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
Agents & customer can communicate in the Support Chat room
![Bouton de contrôle :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
Share Multi Media & Files easily
![Bouton de contrôle :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
Agents can / cannot see Ticket Customer name & Photo
![Bouton de contrôle :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
Second Admin can / cannot see Ticket Customer name & Photo
![Bouton de contrôle :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
Department manager can / cannot see Ticket Customer name & Photo
![Bouton de contrôle :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
Change Department Status (Mark attention, Request Close, Active, Closed)
![Bouton de contrôle :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
Customer can / cannot see joined Agents name & Photo
![Bouton de contrôle :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
Customer can see all other agents in Support Chat room.
![Bouton de contrôle :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
SECRET CHAT mode for Agents (Multiple agents can chat in the same support chatroom yet the Customer cannot see those messages)
![Bouton de contrôle :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
Quick Replies (Save / preset message templates)
![Bouton de contrôle :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
Realtime typing… indicator
![Bouton de contrôle :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
Agents can see if customer is Online
![Bouton de contrôle :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
Customer can see if agent is Online
![Bouton de contrôle :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
Assign an agent for CALL with Customer
![Bouton de contrôle :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
Call events are saved in the activity history
![Bouton de contrôle :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
Delete Message (Admin will still be able to read it from Admin App)
![Bouton de contrôle :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
Admin can also delete message (with reason that will be visible to sender)
![Bouton de contrôle :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
Tickets are sorted department wise
![Bouton de contrôle :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
Customer can leave Rating / Feedback after closing ticket
![Bouton de contrôle :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
Reopen ticket after XX days (if allowed by admin)
![Bouton de contrôle :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
Agents & Customers cannot delete the Chatroom
![Bouton de contrôle :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
Ticket messages & media auto deleted in XX days after closing
![Bouton de contrôle :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
Agent cannot see other Agents contact details
![Bouton de contrôle :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
Agent cannot see Customer contact details
![Bouton de contrôle :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
Customer cannot see Agents contact details
![Bouton de contrôle :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
Each events are recorded and shown to Admin
Agent’s Individual Chat
![Bouton de contrôle :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
Agent can chat with Other agents (if enabled)
![Bouton de contrôle :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
Chat messages are NOT encrypted (visible to Admin)
![Bouton de contrôle :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
Admin can read all the messages directly from Admin App
![Bouton de contrôle :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
isTyping Indicator
![Bouton de contrôle :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
Audio & video calls
![Bouton de contrôle :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
Call history monitored by Agent
![Bouton de contrôle :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
Call ringing & Notification Alerts
![Bouton de contrôle :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
Mute / Unmute Notifications
![Bouton de contrôle :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
Reply to Message
![Bouton de contrôle :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
Report/ Complain to Admin from Chatroom
![Bouton de contrôle :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
Delete Message (Admin will still be able to read it from Admin App. Admin can also see if that message was actually read by peer before delete)
![Bouton de contrôle :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
Admin can also delete message (with reason that will be visible to sender)
![Bouton de contrôle :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
Agents cannot delete the Chatroom
![Bouton de contrôle :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
Admin can set auto-delete messages after XX days & are removed from server
![Bouton de contrôle :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
Agent cannot see other Agent contact details
![Bouton de contrôle :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
Each events are recorded and shown to Admin
Agent’s Group Chat
![Bouton de contrôle :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
Create Group Chat with Multiple Agents
![Bouton de contrôle :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
Add / Remove unlimited agents by Group Admin
![Bouton de contrôle :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
Chat messages are NOT encrypted (visible to Admin)
![Bouton de contrôle :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
Share Multi media, Files very easily
![Bouton de contrôle :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
Reply to Message
![Bouton de contrôle :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
Mute / Unmute Notifications
![Bouton de contrôle :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
Admin can read all the messages directly from Admin App
![Bouton de contrôle :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
Agents cannot delete the Chatroom
![Bouton de contrôle :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
Agent cannot see other Agents contact details
![Bouton de contrôle :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
Each events are recorded and shown to Admin
Custom Tab (WebView)
![Bouton de contrôle :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
Show an extra tab with custom “label” (optional)
![Bouton de contrôle :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
Show Website to Customers set by Admin
![Bouton de contrôle :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
Show Website to Agents set by Admin
![Bouton de contrôle :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
Awesome Loading & Navigation experince in WebView
![Bouton de contrôle :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
Custom tab position
![Bouton de contrôle :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
Footers & Headers visibility may be turned On/Off
Profile
![Bouton de contrôle :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
Change Photo, Fullname
![Bouton de contrôle :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
Editing profile may require REVIEW by admin
![Bouton de contrôle :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
Admin can also change user name, photo from the Admin Ap.
![Bouton de contrôle :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
Admin can change registered Email / phone for any Particular user
![Bouton de contrôle :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
Recieve Notification on Email / Phone Change by Admin
![Bouton de contrôle :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
Can be Forced logout by Admin
Notification Alerts
![Bouton de contrôle :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
Recieve all type of events & Alerts
![Bouton de contrôle :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
Ticket Chatroom Notifications
![Bouton de contrôle :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
Agent’s Chat notification
![Bouton de contrôle :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
Group Chat notification
![Bouton de contrôle :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
Account activity related
![Bouton de contrôle :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
Notificatons are auto-deleted by Admin after XX days
Department tab (for Department Mananger)
![Bouton de contrôle :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
Agent can see Departments where he/she is a Manager
![Bouton de contrôle :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
Create New Department
![Bouton de contrôle :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
Manage Existing Departments
![Bouton de contrôle :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
Add/ Remove agents to Departments
![Bouton de contrôle :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
See All tickets in the Departments
![Bouton de contrôle :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
Set Department visibility to OFF (This will make the department hidden from the Select Department page while creating Support Tickets by Agents & Customers)
![Bouton de contrôle :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
Track Department Activity
![Bouton de contrôle :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
Each events are recorded and shown to Admin
Users tab (for Second Admin)
![Bouton de contrôle :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
Second Admin can see all Agents, Name , ID & photo
![Bouton de contrôle :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
Second Admin can see all Customers, Name, ID & photo
![Bouton de contrôle :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
See Agents Statistics if allowed (like- how many tickets, departments linked etc.)
![Bouton de contrôle :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
Cannot see Agents contact details
![Bouton de contrôle :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
Cannot see Customer contact details
![Bouton de contrôle :white_check_mark: ✅](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/2705.png)
All App settings will be visible to Second Admin which admin has assigned